Version 1.0, 19 October 2026. PrintFleet is provided by Auto AI Labs (Pty) Ltd. A dealer's administrator accepts these once on signing in, for the dealer.
PrintFleet is in beta. It works, it is in use, and it is still being built and tested with a small number of dealers. While it is in beta:
These terms are between Auto AI Labs (Pty) Ltd (Auto AI, we, us) and the dealer whose administrator accepts them (the dealer, you). PrintFleet means the hub at app.printfleet.co.za and fmt.auto-ai.co.za, its site agent, the pocket app, the Remote Device Link and the help centre, under whatever name and look the dealer gives them. The person who accepts confirms that they may do so for the dealer.
The dealer's clients and their people are not parties to these terms. The dealer tells them what it does with PrintFleet, under its own terms with them.
There is no charge for PrintFleet until further notice (section 1). Any fees are those Auto AI tells the dealer's administrators in writing at least 30 days before they apply. A dealer that does not accept them may stop using PrintFleet before they apply, and owes nothing for that period.
Auto AI owns PrintFleet and its software. The dealer gets the right to use it under these terms for as long as they apply. The dealer's own name, logo and colours, used in its white label, stay the dealer's.
We may change these terms. We tell dealers by email or in PrintFleet at least 30 days before a change takes effect, except where the law or security requires it sooner, and a dealer's administrator is asked to accept the new version on signing in. A dealer that does not accept a change may stop using PrintFleet, under 2.8.
These terms, the POPIA operator agreement where the dealer has signed one, and anything else agreed in writing between Auto AI and the dealer are the whole agreement about PrintFleet. Where these terms and a signed agreement differ, the signed agreement applies. South African law governs these terms. If a part of them cannot be enforced, the rest still applies. A dealer's notices to us go to the address in section 4; ours go to the dealer's administrators by email.
This says what personal information PrintFleet keeps, why, where, for how long, and what you can ask of us, as the Protection of Personal Information Act, 2013 (POPIA) requires.
For the information a dealer and its people put into PrintFleet about themselves, their clients and their clients' people, the dealer is the responsible party and Auto AI is its operator, acting only on the dealer's instructions. Questions about that information go first to the dealer. For the details of a dealer's administrators that Auto AI uses to run its own relationship with the dealer, such as notices and invoices, Auto AI is the responsible party.
Printer counters, toner and supply levels, status, panel messages, serial numbers, models and printers' network addresses are not personal information. PrintFleet is not built for special personal information or for children's information, so please do not type either into it.
To monitor printers; to tell people about faults, supplies and service work; to run service jobs, meter reads, reports and, where the dealer uses it, billing; to sign people in and keep them secure; and to keep a record of what was changed and by whom. Nothing is sold, used for advertising, or combined with other dealers' information.
Because the server is in Germany, the information is transferred outside South Africa. POPIA section 72 allows this because Germany and the European Union are covered by the General Data Protection Regulation, which gives protection substantially similar to POPIA's.
HTTPS for every connection; an agent that only connects outwards; each dealer kept apart from every other, with automated tests of those boundaries before every release; scrypt password hashes, limits on sign-in attempts, optional two-step sign-in and roles; the service running in a restricted sandbox; a database backup before every release and a nightly encrypted copy offsite. If we believe a dealer's information has been reached by someone who should not have it, we tell the dealer within 72 hours of knowing.
PrintFleet uses only the cookies it needs to work: one that keeps you signed in for the visit, one for "keep me signed in" (30 days, ended by signing out or changing your password), one that remembers which dealer's look the sign-in page wears, and, while a Remote Device Link is open, one for that link on its own address. There are no advertising or tracking cookies, and no analytics.
The agent's activity log for 28 days; fleet assistant conversations for 7 days; printer readings in full for 90 days, then each printer's first and last of each day; everything else until the dealer removes it. When a dealer stops using PrintFleet, on its written request we give it a copy of its information in a common format and delete it within 30 days; copies in the nightly backups expire within 14 days after that. We keep information longer only where a law requires it.
You may ask to see the personal information held about you, have it corrected or deleted, or object to how it is used. If you sign in for a dealer or one of its clients, ask the dealer first: it can see, correct and remove most of it itself, and we help it with the rest. You may also complain to the Information Regulator, inforegulator.org.za.